Refund Policy

Effective Date: May 2026
Store: DesireCart — https://desirecart.store
Contact: support@desirecart.store

Thank you for shopping at DesireCart. We take great care in selecting, packaging, and shipping our THC-infused beverages. Due to the consumable and regulated nature of our products, our refund and return policy has certain limitations. Please review the following carefully.

1. General Policy

All sales of THC-infused beverages are final. Due to health, safety, and regulatory requirements, we are unable to accept returns of opened, used, or consumed products. Once a product has left our facility and been delivered, it cannot be restocked or resold.

2. Damaged, Defective, or Incorrect Orders

If your order arrives in any of the following conditions, you may be eligible for a refund or replacement:

  • Damaged in transit — The product arrived broken, leaking, or visibly damaged.
  • Defective product — The product is sealed but appears spoiled, contaminated, or otherwise unfit for consumption.
  • Wrong item — You received a product that does not match what you ordered.
  • Missing items — One or more items from your order are missing from the shipment.

To report any of the above, please contact us at support@desirecart.store within 48 hours of delivery and include:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged, defective, or incorrect product(s) and packaging

We will review your claim within 1–2 business days and notify you of our decision.

3. Refund Process

If your refund is approved:

  • Refunds are issued to the original payment method used at checkout.
  • Please allow 5–10 business days for the refund to appear in your account after approval, depending on your bank or payment provider.
  • You will receive an email confirmation once the refund has been processed.

4. Non-Refundable Situations

We are unable to offer refunds in the following cases:

  • Change of mind or buyer's remorse after delivery
  • Products that have been opened or partially consumed
  • Orders delayed due to incorrect shipping information provided by the customer
  • Orders delivered to the address provided at checkout but unclaimed or refused
  • Issues reported after the 48-hour reporting window
  • Products restricted or confiscated due to local or state laws in the customer's jurisdiction

5. Shipping Costs

Original shipping charges are non-refundable unless the issue was caused by our error (e.g., wrong item shipped, item damaged by our packaging team). If a replacement is issued, we cover the cost of reshipping.

6. Order Cancellations

You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped. To request a cancellation, email support@desirecart.store with your order number as soon as possible. Once an order enters fulfillment, it can no longer be cancelled.

7. Contact Us

If you have questions about this policy or need assistance with a refund request, please contact us:

Email: support@desirecart.store
Website: https://desirecart.store